Return & Refund Policy
Important Notice: Perishable Goods Policy
Due to the perishable, temperature-controlled, and hygienic nature of fresh meat, poultry, and seafood products, all sales are final. These items are strictly non-returnable and non-exchangeable once delivered.
1. Freshness & Quality Assurance
At FarmSea, we maintain strict cold-chain protocols and quality controls from source to doorstep. We encourage you to inspect the products at the time of delivery. If you receive a product that is not fresh, or has damaged packaging, please notify our delivery executive immediately or contact our customer support team within 2 hours of delivery.
2. Eligible Cases for Refund or Replacement
While we do not accept physical returns of food products, we may issue a refund or a replacement under the following conditions:
- Wrong Item Received: If the delivered item does not match your order details.
- Quality Issues: In the rare event that the product delivered is spoiled, damaged, or has expired.
- Missing Items: If any item listed in your invoice was not delivered.
3. How to Request a Refund/Replacement
To report a quality issue or discrepancies in your order:
- Contact our Customer Support via phone or email (support@farmsea.com) within 2 hours of receipt of the order.
- Provide your order number, clear photographs, and details of the issue.
- Our team will investigate and verify the complaint. If approved, a replacement or refund will be processed.
4. Processing of Refunds
Once a refund is approved, it will be processed and credited back to your original payment method or wallet within 5-7 business days, depending on your bank's policy.
Last Updated: July 2026. FarmSea reserves the right to modify this policy at any time without prior notice.