Delivery Information Made Clear & Simple

Orders placed before the daily cut-off are prepared for the earliest available dispatch slot.

Orders placed late at night, on public holidays, or during heavy demand may be processed on the next working day.

You will receive confirmation after your order is accepted into our processing queue.

Delivery mode is selected automatically based on freshness, route availability, and order size.

Temperature-sensitive items are packed for safe transport during the full delivery journey.

Contactless doorstep handover is available in most service locations.

Service availability depends on your pin code and rider coverage at the time of order.

Some remote or high-demand areas may have limited slots on certain days.

If a location is temporarily unavailable, you may be asked to reschedule or update the address.

Estimated delivery windows are shown during checkout whenever available.

Peak traffic, weather conditions, or local disruptions may cause delays.

Orders with multiple categories may take longer if they require separate handling.

You may receive updates by SMS, email, or account notifications, depending on the details shared at checkout.

If our team needs clarification about address, stock, or timing, we may contact you directly.

You can also track the latest status from the FarmSea order tracking page.

Free delivery may be available for eligible order values or limited-time promotions.

Certain low-value or long-distance orders may include an additional delivery fee.

Any applicable delivery charge is shown clearly before final payment.

Items are packed based on availability, freshness checks, and quality control standards.

Equivalent substitutions are not made without operational approval or customer communication.

Naturally sourced items may show slight differences in cut, size, color, or trim.

Customers should share clear photos and the order number when raising a quality issue.

Claims are reviewed based on delivery timing, packaging condition, and issue details.

Verified cases may be resolved through replacement, refund, or wallet credit at FarmSea discretion.

Return requests are considered only for verified damage, wrong delivery, or quality issues.

Opened, consumed, or improperly stored items may not qualify for return or refund.

If approved, the resolution may be handled without physical reverse pickup in some cases.

Please include house number, street, landmark, phone number, and pin code where applicable.

Incorrect or incomplete details can delay delivery or cause rescheduling.

Repeated failed delivery attempts due to wrong address details may lead to cancellation.

For assistance, use the track order page, contact page, or the support email listed below.

Please keep your order number ready when contacting support for faster resolution.

Operational response time may vary during weekends, holidays, or major sale periods.

Changes become effective when published on this page unless stated otherwise.

Continued use of our platform after updates indicates acceptance of the revised policy.

We recommend reviewing this page periodically for the latest shipping terms.